Terms & Conditions


Please read carefully and refer to our Property Management staff for further information.
By accepting these terms and conditions guests are being given licence to occupy the premises for the duration of the booked period only and following the conditions listed below Any breach of these terms and conditions may result in a claim at NCAT, eviction from the premises and the guests details being listed on a bad guest register.

1. Payment

A booking is not confirmed until the deposit of 50% is paid to the agent if you have booked within one month of arrival the total amount will need to be paid in full. All final payments must be paid in full one month prior to occupancy.

2. Bond and fees

A bond of $500 is to be paid in full with your final payment, this will be refunded in full 7 to 10 days after vacating the premises. The bond is held for the purpose of any damages to the property, furnishings, repairs, breakages, late departure (unless pre arranged with the agent), after hours call out fee. There will be a fee charged if excess garbage is left, the barbecue not cleaned after use, lost keys or a call out fee where spare keys are required.
Every booking is charged a one off booking fee of $40.00. You may be charged a fee if you use a third party website to make your booking, these charges are by them not us.

3. Cancellation

If a booking is cancelled prior to two months before date of arrival a fee of $40.00 will be charged and any other booking fees occurred from third party sites along with any credit card fees incurred in the process of booking. If booking is cancelled within two months of arrival you forego the whole amount if we can’t find another tenant to occupy this property for the time you have booked. If we do find another tenant then 15% of the rent and the above fees will be charged as a cancellation fee.
The booking will be made in good faith by us as the agent, however, we cannot be held responsible for actions by an owner, such as changes to a property or cancellation of a property prior to occupancy, but every reasonable endeavour will be made to offer alternative accommodation or a full refund should this situation arise.

4. Occupancy

A reasonable number of day visitors are accepted, the number of occupants must not exceed the number stipulated on the booking form and the number of occupants the house advertises. Any breach will allow the agent to terminate the agreement immediately resulting in eviction from the property and this may result in the forfeit of the bond.

5. The properties

All our property advertising, descriptions and photos are all made in good faith, we will not take responsibility for inaccurate descriptions.
Most properties are fully quipped except for linen (sheets, towels, pillowcases) – Please check with our holiday manager if you are unsure of what is provided for the property you have booked -, toilet paper and some cleaning products, which are to be supplied by you the occupant.
Garbage bins must be put out on Thursday evenings for an early Friday morning collection. The property must be left in a respectable manner, please ensure you have tidied the property, if you have damaged or stained any of the provided linen you may be charged a laundrette fee.

6. The use of the property

The properties are rented to you for holiday purposes only, as we respect you are here to enjoy your time we ask you to follow the law, if you have loud music after the permitted time or are continuing to interrupt neighbouring properties the police may be called, in result to this, you may be asked to return the keys and leave the property.
Complaints from neighbours including those of ‘partying’ are taken extremely seriously and if repeated may result in premature eviction from the property.
Please ensure noise levels are kept at an acceptable level at all times, especially between the hours of 9pm and 8am.

7. Check in

Check in is 2:00pm on day of arrival. All keys are kept on premises at our Huskisson office unless in the case of a pre organised late guest arrival. In this instance key collection must be organised in advance with a member of the Oz Combined staff.

8. Check out

Check out is 10:00am on day of departure and if the keys are returned late you may be charged a fee (unless prior arrangements have been made with the agency). Keys must be returned to the Huskisson office promptly. If keys are not returned to the office you may be charged a fee.
A clean is included in the price of your booking provided the property is left in a condition that Oz Combined feel to be acceptable. If extra cleaning is required after your stay the cost of this will be charged to the guest.
If the BBQ or outdoor cooking equipment is used and not adequately cleaned then the guest will incur a fee of $50.00.
Bins are provided however if there is more rubbish than can be disposed of in these at the time of your departure then this is the responsibility of the guest. Oz Combined provides information on each of the household bins to indicate the day of collection.
All damages, breakages and losses, no matter how minor must be reported immediately to Oz Combined. Should you discover and damage when you arrive at your property this must be reported as soon as possible to avoid being charged for this damage.

9. Security

The guest agrees that at all times when not occupied the property will be secured, with all locks on all doors and windows being locked especially upon final departure.
If you have a problem securing the property please contact Oz Combined before leaving the property unsecured.

10. Call Out Charges

If an issue resulting in a member of Oz Combined staff or a tradesman visiting a property is found to be caused by the guest, guests’ visitor or equipment owned by the guests Oz Combined reserves the right to pass on all charges associated to the guest.

11. Smoking

All of Oz Combined properties are strictly non smoking. If a guest is found to have smoked inside the property they will be charged for extra cleaning and any damage costs associated with this. This may ultimately result in the loss of the guests bond.

12. Restricted Activities

The following list of activities are not allowed in any of the properties and may result in premature eviction of the tenant and the loss of bond.
– Firework Displays
Use of firearms and explosives
Wilful damage to lawns and gardens using vehicles such as ATV’s.

13. Pets and Wildlife

Oz Combined does not accept liability for the presence of any wildlife during your visit.
If staying in a pet friendly property please follow the same safe practices you would with your pets at home.
If you are unsure if the apartment you have booked is pet friendly please contact a member of staff at Oz Combined before your stay.
If a guest is found to have brought pets to a pet-free property they will be charged for extra cleaning and any damage costs associated with this. This may ultimately result in the loss of the guests bond.
In pet friendly apartments please follow the rules below:
– All pet waste is to be disposed of in a correct and befitting manor.
Any bedding or linen provided is not to be used for pets in any way.
Any damage related to the stay of your pets in the property will result in the repair and replacement costs being taken from your bond, including a fee for the extra cleaning involved.

14. Illegal behaviour

Any behaviour deemed as criminal or illegal will be reported to NSW Police. Oz Combined retain the right to remove all guests from the property without notice if illegal or criminal behaviour is reported or discovered.

15. Amendment to price or property

In certain emergency situations it may be necessary that Oz Combined needs to move your booking to an alternative property. In this instance you will always be offered accommodation of at least the standard originally booked and in the most similar location possible.
In the rare event that a price is increased between your time of booking and arrival you will be offered the following three choices:
To pay the difference in tariff
To move free of charge to a similar priced apartment
To receive a full refund

16. Right of Entry

Oz Combined retains the right of entry at all times to the property. This includes but is not limited to any Oz Combined staff member, tradesmen or other staff members. Where possible notice will be provided.

17. Bad books register

When warranted Oz Combined reserves the right to include the guests name, phone number, email address and other information in a bad books register. Upon entry the guests will be notified in writing. Oz Combined also reserve the right to cancel the booking of anybody aforementioned on the bad books register.

By going ahead and confirming a booking with Book Jervis Bay you are agreeing to abide by the Terms and Conditions. Should you fail to comply with these conditions, your tenancy will be terminated and all rental monies including the bond will be forfeited.