Privacy Policy – Book Jervis Bay
Privacy Policy
Book Jervis Bay is operated by Brunswood Pty Ltd.
1. Introduction
Book Jervis Bay recognises that protecting the privacy of our customers, Guests, Property Owners and website users is an important part of our relationship with you.
We are committed to handling personal information responsibly and in accordance with:
- the Privacy Act 1988 (Cth); and
- the Australian Privacy Principles (APPs).
This Privacy Policy explains how Book Jervis Bay collects, uses, stores, discloses and protects personal information.
This policy applies to information collected through:
- the Book Jervis Bay website;
- holiday accommodation bookings;
- Property Owner services;
- email correspondence;
- telephone communications;
- online enquiry forms;
- third-party booking platforms.
If you have any questions regarding this Privacy Policy, please contact:
Book Jervis Bay
Phone: 02 4441 8812
Email: holiday@bookjervisbay.com.au
2. Collection of Personal Information
To provide our services, Book Jervis Bay may collect personal information from Guests, Property Owners, suppliers and website users.
The types of information we collect may include:
Guest Information
- full name;
- phone number;
- email address;
- residential address where required;
- booking details;
- arrival and departure dates;
- number of guests staying;
- payment details;
- communication history.
Property Owner Information
We may collect:
- owner contact details;
- property information;
- management agreement information;
- payment details;
- compliance documentation;
- maintenance and service records.
Website Information
When you use our website, we may collect:
- enquiry information;
- IP address;
- browser information;
- device information;
- website usage information.
3. How We Collect Personal Information
Book Jervis Bay generally collects personal information directly from you.
This may occur when you:
- make a booking;
- enquire about accommodation;
- communicate with our team;
- enter into a Property Management agreement;
- submit information through our website.
We may also collect information from third parties including:
- Airbnb;
- Booking.com;
- Stayz;
- Expedia;
- VRBO;
- payment providers;
- authorised representatives.
4. Use of Personal Information
Personal information collected by Book Jervis Bay may be used to:
- process and manage holiday bookings;
- provide accommodation services;
- communicate booking confirmations and updates;
- process payments;
- manage security bonds and pre-authorisations;
- arrange cleaning, repairs and maintenance;
- communicate with Property Owners;
- respond to enquiries and complaints;
- improve our services;
- meet legal and regulatory obligations.
Correspondence may be recorded and retained to assist with customer service, dispute resolution and business improvement.
5. Communications and Marketing
Book Jervis Bay may use your contact details to provide:
- booking information;
- important service updates;
- newsletters;
- local information;
- special offers;
- relevant promotional communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
Essential communications relating to confirmed bookings, payments, access, safety or services will continue where required.
6. Storage and Security of Personal Information
Book Jervis Bay takes reasonable steps to protect personal information from:
- unauthorised access;
- misuse;
- loss;
- disclosure;
- alteration.
Information may be stored electronically through secure systems and approved service providers.
Payment information is processed through secure payment providers.
Book Jervis Bay does not permanently store complete credit card details.
7. Payment Security
Book Jervis Bay uses secure payment providers to process online transactions.
Payment transactions are:
- securely processed;
- encrypted during transmission;
- handled in accordance with applicable payment security requirements.
Book Jervis Bay does not have access to or permanently store complete credit card details.
8. Disclosure of Personal Information
Book Jervis Bay may disclose personal information where reasonably required to provide our services.
This may include disclosure to:
- Property Owners;
- cleaners;
- tradespeople;
- contractors;
- payment providers;
- booking platforms;
- software providers;
- insurers;
- legal advisers;
- government authorities where required by law.
Book Jervis Bay only provides information necessary for the relevant purpose.
We do not sell personal information or provide personal information to unrelated third parties for marketing purposes.
9. Third-Party Service Providers
Book Jervis Bay uses third-party providers to assist with business operations, including:
- booking management;
- property management software;
- payment processing;
- accounting;
- communications;
- maintenance management.
These providers are only permitted to use personal information for authorised purposes relating to the services they provide.
10. Overseas Disclosure
Some service providers used by Book Jervis Bay may store or process information outside Australia.
Where personal information is disclosed overseas, Book Jervis Bay takes reasonable steps to ensure appropriate protections are in place.
11. Access and Correction of Personal Information
You may request access to personal information Book Jervis Bay holds about you.
You may also request correction of information if it is inaccurate, incomplete or outdated.
Requests can be made by contacting:
Book Jervis Bay
Email: holiday@bookjervisbay.com.au
Phone: 02 4441 8812
12. Privacy Complaints
If you believe your personal information has not been handled appropriately, please contact us so we can investigate and attempt to resolve your concern.
Contact:
Book Jervis Bay
Email: holiday@bookjervisbay.com.au
Phone: 02 4441 8812
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
13. Website Links
The Book Jervis Bay website may contain links to external websites.
Book Jervis Bay is not responsible for the privacy practices, security or content of external websites.
Users should review the privacy policies of external websites before providing personal information.
14. Changes to this Privacy Policy
Book Jervis Bay may update this Privacy Policy from time to time to reflect:
- changes in legislation;
- changes to business practices;
- changes to technology;
- changes to service providers.
The most current version will always be available on our website.
Last Updated: August 2026
Book Jervis Bay
Operated by Brunswood Pty Ltd
Phone: 02 4441 8812
Email: holiday@bookjervisbay.com.au
Website: www.bookjervisbay.com.au